FREE SHIPPING FOR ORDER OVER $39
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      Shipping Plolicy:

      What Shipping Methods Do You Provide?

      Our shipping team's sole goal is to get your orders processed and despatched to you in the shortest amount of time. 

      We provide two shipping methods for you: Standard shipping and Fast Priority shipping.

       

      STANDARD FREE SHIPPING
      • We provide standard free shipping for orders over $39.
      • Standard shipping is handled by the post office and usually takes 5-10 days for shipping.
      • In some areas with severe COVID19, the transportation time may be delayed by about 2-3 days.

       

      FAST PRIORITY SHIPPING
      • We select DHL/ FedEx express for priority shipping. Due to the influence of COVID19, the transportation and distribution time will be longer than before.
      • Priority shipping with 5 -10 day delivery available to most locations, prices vary by location and displayed at checkout.
      • For order value is higher than $60, we suggest choose fast shipping that delivery success rate is guaranteed.

          How long does it take to receive my order?

          STANDARD SHIPPING

          North America(USA,Canada, Mexico)

          5-10 days

          Australia & New Zealand

          8-15 days

          Europe

          6-12 days

          Japan, & S. Korea

          5-7 days

          Singapore, Malaysia, Thailand & Vietnam 6-days
          Hong Kong, Macau & Taiwan 1-2 days
          South Asia* Out of Service

          Rest of Asia

          8-12 days

          Middle East 10-15 days
          Africa 12-15 days
          South America 15-20 days

          Rest of the world

          15-20 days

          FAST PRIORITY SHIPPING

          USA,Canada

          4-6 days

          Mexico 6-8 days

          Australia & New Zealand

          6-8 days

          Asia(South Asia excluded) 4-5 days
          Europe 4-6 days
          Middle East 6-8 days
          *South Asians are from Afghanistan, Pakistan, India, Bangladesh, Nepal, Bhutan, Sri Lanka or Maldives. People who are Southeast Asian come from countries that are south of China.


          How to tarck my order?

          Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number.

          Using the tracking number you can follow the stages of delivery on your chosen shipping company's website for an estimation on when your product will arrive.

          For more detailed tracking information for your order, try copying & pasting your tracking number into the search bar here: Shipping Tracking
          This website will show you the most up to date tracking information with your local mail carrier.

          Key Poins To Note:

          • If you can't receive your products due to an incorrect address we don't take any responsibility and we don't give a refund. Please double check all information before confirming your order.
          • If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately.
          • During festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
          •  Note that delivery times may be longer than usual when the parcel reaches the destination country if unexpected delays occur when handed over to the local express service. (Usually didn't happen)

            Returns Policy:

            For products purchased directly on www.uiisii.com, we offer a 30-day return guarantee to ensure your happiness. The 30 day period begins upon the purchase date of your order.

            Please note, we only accept unopened original packaging products return due to health and hygiene reasons. It is your responsibility as a customer to cover the return shipping costs and if Items lost in transportation will not be compensated for. If you would like to track your return, please check with your logistics company/post office.

            Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card.

            Items bought from authorized retailers cannot be returned to us.